FREQUENTLY ASKED QUESTIONS
Need Help? Here are a few frequently asked questions. If you need any more information, feel free to contact us by writing an email to firstname.lastname@example.org
URU the store, is a unique concept for those looking for affordable sustainable lifestyle options. We source from vendors across the country to provide a wholesome experience. We retail clothing, lifestyle and beauty products
HOW ARE MEMBERS NOTIFIED ABOUT NEW COLLECTIONS?
As a member you will receive an email announcing each new collection.
HOW LONG IS MERCHANDISE AVAILABLE?
Every collection will available as long is it is on the store and depends on the collaboration. If you wish to purchase a product that has gone offline do email us and we can have it shipped to you. email@example.com
DO I HAVE TO SIGN UP TO MAKE A PURCHASE?
No, but we would love to get to know you and what you’re looking for.
WHERE DO YOUR PRODUCTS COME FROM?
We scour for unprecedented designers, brands and other stockists around India and overseas to find the best products for our collections.
CAN I SHOP OVER THE PHONE?
You can email us your phone number and a convenient time for us to call, and we’ll get right back to you.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master Card, American Express, Googlepay & Bank Deposits.
HOW CAN I CHECK ON THE STATUS ON MY ORDER?
You'll receive an email when your item is shipped with shipment details. If you have additional questions, contact us at firstname.lastname@example.org We're here for you!
HOW LONG DOES IT TAKE TO GET CREDIT FOR RETURNS?
It takes thirty days or less.
WHOM DO I CONTACT TO DISCUSS MY ACCOUNT?
Contact us at email@example.com
HOW DO I USE PROMOTION CODES?
There is a box on the checkout page where you insert a promo code. This will enable you to redeem your coupon during checkout.
WHAT HOURS ARE YOU OPEN?
Monday to Friday from 10.30 a.m. to 7 p.m., you can expect a prompt response to all your queries over email or the telephone.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the ‘Sign In’ page. Please note, for security reasons we are unable to send your old password via email.